Your questions, answered.
Choosing, ordering, installation, and looking after the finished result.
Choosing products
Which covering is right for my room?
Start with daylight, nighttime privacy, and whether room darkening matters. Compare products, then view actual fabric samples in your room.
Does blackout mean completely dark?
Blackout fabric blocks light through the material. Light can still enter around the edges; the mounting and window shape affect the result.
Can I have motorized controls?
Compatible zebra blinds and roller shades are available with Hi Design’s in-house motors. Power options include 110V, rechargeable, and solar-powered motors. Grouping and smart-home compatibility are confirmed for the selected equipment.
Quotes and ordering
Are consultation and measurement free?
Yes. In-home consultations, measurements, and quotes are free in our service communities.
What affects the price?
Window dimensions, product, fabric, finish, controls, and installation requirements. We prepare a quote for your actual windows.
When is payment due, and how can I pay?
Payment is due upon completion of your project. We accept cash, e-transfer, cheque, or credit card. Your quote will confirm the currency for your project.
How long does an order take?
Our usual ordering-to-installation time is 5 business days. We confirm the timing for your particular order.
Installation
What does installation include?
We professionally fit the ordered coverings and show you how to operate them. Confirm mounting, access needs, any electrical work, and charges in your quote.
Will you remove my old blinds?
Tell us what needs removing. Removal and disposal should be agreed in the installation scope; do not assume they are included.
Is my requested appointment confirmed?
No. A preferred date or time is a request. We contact you to confirm availability and arrangements before the visit.
Aftercare and support
What warranty applies?
Hi Design motors carry a 1-year limited warranty. Blinds carry a 10-year limited warranty. Ask for the written terms, exclusions, and claim instructions for your order.
What if something needs adjustment?
Contact Hi Design with your order details, a description, and photos or a short video. We’ll discuss assessment and the service or warranty terms that apply.
Do you repair existing blinds or screens?
Send the product type, photos, and any label or order details. We’ll confirm whether we can help before recommending repair or replacement.
How should I clean my coverings?
Follow the instructions for the specific fabric, slat material, screen, and motor. Avoid soaking mechanisms or using harsh cleaners; ask us if unsure.
Let’s choose for your windows.
Free in-home consultation, measurement, and a quote.